Independent Living Advisor
Location: Crewe, Cheshire
Hourly rate: £14.87 PAYE
Contract Type: 3 months
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.
Role Purpose
The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.
Key Responsibilities
* Build positive relationships with residents, delivering a warm, responsive, and customer-focused service
* Support prospective residents with viewings and assist new tenants in settling into their homes
* Provide guidance on tenancy agreements, rights, and responsibilities
* Assist residents with housing benefit queries and accessing financial support
* Conduct regular health & safety checks, inspections, and risk assessments across the scheme
* Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
* Maintain accurate and up-to-date records, including resident and emergency contact information
* Respond to and report resident disputes or concerns
* Support referrals for aids, adaptations, and assistive technology to promote independence
* Respond appropriately to low-level emergencies and escalate where required
* Work collaboratively with internal teams to ensure seamless service delivery
* Coordinate and support Domestic Technicians in their daily duties and priorities
Key Outcomes
* High levels of resident satisfaction and service delivery
* Residents understand scheme systems (e.g. intercoms, emergency procedures)
* Accurate, timely, and compliant record-keeping
* Adherence to organisational standards, policies, and regulatory requirements
* Achievement of individual and team objectives
Essential Requirements
* Experience working with older people in a housing, care, or support setting
* Strong communication skills with the ability to adapt to individual needs
* Good administrative and numeracy skills
* Ability to work independently and collaboratively within a team
* Proficient in Microsoft Office
* Commitment to equality, diversity, and inclusion
Desirable Skills & Experience
* Knowledge of Housing Benefit
* Experience supporting individuals through bereavement or loss
* Understanding of housing management and support services
Additional Requirements
* Relevant professional or vocational qualification
* Full UK driving licence
* Willingness to work flexibly, including evenings and weekends
* Ability to work in a mobile capacity
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