Role: Service Coordinator
Location: Milton Keynes
Hours: 8.30am to 5.30pm
Salary: £27,000 to £28,000 DOE
*Fully office-based role
An excellent opportunity has now arisen for a Service Coordinator to join a successful and growing team in Milton Keynes.
Who are we?
We are a forward-thinking business with a strong reputation in our industry. This role sits within a modern, professional office environment and plays a key part in ensuring our customers receive first-class service support.
Benefits:
Competitive salary with annual company bonus
25 days holiday + UK bank holidays
Company pension contributions (4%)
Private healthcare via Bupa for you and your family
Private dental cover via Bupa for you and your partner
Life assurance (4 x salary)
Employee assistance programme & wellbeing hub
Cycle to work scheme
Annual sight tests (£40 contribution)
Tradepoint (B&Q) loyalty card – 10% discount
Birthday & work anniversary vouchers
Discounts portal and personalised financial & mortgage advice
Ongoing training & a supportive learning environment
Duties of a Service Coordinator:
Act as the first point of contact for incoming service calls
Efficiently schedule engineers and plan workloads
Communicate with customers to provide updates and manage expectations
Ensure all service jobs are logged, tracked, and billed correctly
Prepare service billing and remedial quotes within given timeframes
Support engineers in the field and balance technician workloads
Liaise with managers to plan service jobs and coordinate machine deliveries
Maintain accurate records and ensure all reports are submitted on time
What we would like from you:
Strong organisational skills with the ability to prioritise workload
A confident, professional telephone manner
Customer-focused with excellent communication skills
Calm under pressure and able to make good decisions quickly
Proficient in Microsoft 365 and comfortable using service systems
Previous experience in a technical, engineering, or service coordination role is advantageous (particularly within manufacturing or packaging equipment)
If you are interested in this role, please apply below with your most recent CV.
MKTEMP
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