Hope House has an opportunity available for an Assistant Shop Manager to join the team in our Bridgnorth shop. The role is a permanent, part‑time position (22.5 hours per week) with a standard working week that includes a Saturday or Sunday and either two full weekdays or one full weekday and two weekday half‑days. The successful candidate will receive an annual salary of £25,787 – £28,471 per annum (FTE) and a comprehensive reward package.
Responsibilities
* Provide excellent customer service and meet sales targets.
* Create and maintain high‑standard sales floor displays.
* Support the Manager in shop leadership, managing staff and volunteers to achieve commercial targets.
* Maintain internal and external relationships to support stock generation.
* Ensure efficient stock processing systems; verify that stock levels are sufficient and fluid.
* Receiption, location, storage and transfer of new goods; keep inventory accurate.
* Capture Gift Aid at every opportunity to maximise revenue from donations.
* Operate the Cyber till EPOS system, observing all cash handling and recording procedures; complete daily banking, weekly return forms and any other required recordings in compliance with company policies and health and safety regulations.
Equal Opportunity
Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity. We meet the needs of children, young people and families, respecting the diversity of the communities we serve and the individual physical, spiritual and emotional needs of each person and their loved ones.
Disability Confident
Hope House is a Disability Confident employer and will offer an interview to any applicant who declares a disability and meets the minimum criteria for the role.
Benefits
* Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments.
* Organisational pension scheme.
* Blue Light Card and Staff rewards programme.
* Cycle to Work Scheme.
* Wellbeing services, including staff counselling.
* Flexible working arrangements.
* Great development opportunities.
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