Job Description As a Desk-Based Account Manager, you will be responsible for managing and growing a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions, and IoT features. You’ll focus on nurturing long-term relationships, improving retention, and identifying growth opportunities within your accounts through exceptional service and trusted consultation. Your role is to be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage, and maximizing the value they gain from our solutions. Your responsibilities day to day will be… Own a portfolio of existing customers and serve as their main point of contact. Build strong, trust-based relationships through regular check-ins and performance reviews. Act as the customer advocate within the business, ensuring timely resolution of queries or issues. Support customers in maximizing the use of their Telematics solutions. Monitor account health using CRM and reporting tools to proactively prevent churn. Conduct account reviews to align solution usage with business objectives. Identify and action opportunities for cross-sell and upsell within your account base. Work closely with the sales and marketing teams to introduce new features and services. Maintain accurate and up-to-date customer information and interactions within Salesforce CRM. Use reporting tools and dashboards to track account performance, renewal dates, and usage trends. Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service. Share customer insights to help shape future product development and service offerings. Provide feedback on processes and customer pain points to enhance the customer journey. Engage in regular training and development to stay current on our evolving product suite.