SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.
We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.
Apprentice Business Administrator Service Delivery Management Team
Are you organised, proactive, and ready to support a high-performing team?
Join our Business Administration Apprenticeship and play a vital role in supporting the Service Delivery Management Team at SP Electricity North West.
This is a fantastic opportunity to gain hands-on experience in business administration while working towards a Level 3 Business Administration qualification. You’ll help ensure the smooth running of service delivery operations that support our business-critical systems and services.
What You’ll Be Doing
* Supporting the Service Delivery Management Team with scheduling, documentation, and coordination
* Assisting with tracking service performance, reporting, and compliance activities
* Communicating with internal teams and external stakeholders via email, phone, and face-to-face
* Booking meetings, managing calendars, and helping organise service reviews
* Contributing to continuous improvement initiatives and supporting team objectives
What’s In It For You?
* Study for a Level 3 Business Administration Apprenticeship
* Receive support from a dedicated work-based mentor
* Starting salary of £15,700 with opportunities to grow
* 23 days holiday + bank holidays (increasing with service)
* Access to discounts on retail, travel, leisure and more
* Membership to our pension scheme with up to 14% employer contribution
* Access to an employee assistance programme and professional development opportunities
What We’re Looking For
* GCSEs (or equivalent) in Maths and English (Grade 4-9 / A*-C)
* Excellent customer service and communication skills
* Strong timekeeping, attention to detail, and organisational skills
* A proactive attitude and willingness to learn in a fast-paced environment
Ready to Support Service Excellence?
We welcome applications from all backgrounds. If you meet the criteria and are excited to start your journey in business administration, we’d love to hear from you!
Apply now and take the first step toward a rewarding career supporting IT service delivery.
Assessment Day: Interviews to be held in March 2026 (subject to change)
Please Note: While we understand that AI tools can support the application process, we ask that applicants ensure their submissions reflect their own experience, voice, and capabilities. Applications that rely heavily on AI-generated content may not accurately represent the candidate and could be excluded from consideration. We value authenticity and personal insight in every application.
We are a Disability Confident Employer, however it is important to note that there may be occasions where it is not practical or appropriate to interview applicants that have opted into the Disability Confident Scheme and meet the minimum criteria for the job. For example: in certain recruitment situations; high number of applications, seasonal and high-peak times etc we may limit the overall numbers of interviews offered to candidates with and without a disability.
Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2)
Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.