Remote Technical Support for Pathology - German speaking
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology! In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
Responsibilities:
* Manage technical support phone lines and respond to customers’ questions and concerns.
* Provide first and second-level support to customers by phone and email.
* Diagnosing and troubleshooting technical issues remotely to find solutions.
* Work closely with internal teams to resolve problems quickly and effectively.
* Use CRM systems to record and track customer interactions.
* Take part in quality improvement projects and help enhance our service offerings.
* Occasionally visit customers on-site to gain hands-on experience and support sales activities.
Qualifications:
* Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
* Excellent technical product knowledge and remote troubleshooting skills.
* Experience in a pathology laboratory or similar environment is preferred.
* Proficiency in computer and software applications.
* Language Requirements: German - mandatory, French - preferred, English - mandatory.
What We Offer:
* Position can be remote, hybrid or office based.
* Comprehensive training and development opportunities.
* A dynamic environment focused around delivering best-of-class customer service.
* Agilent offers core global benefits to all staff.
* A dedication to work/life balance.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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