Pinnacle Group is looking to recruit an experienced, hands-on Security Duty Manager to join our B2B Soft FM Team at our client’s prestigious site in Deeside, CH5. The role involves assisting the site manager with our Soft Services Contract.
You will be primarily responsible for managing the Security department while supporting the Contract manager with onsite operations such as cleaning and catering, ensuring efficient, well-organized, and innovative service delivery. You will also maintain accurate records of business activity, ensure financial controls, and meet SLAs.
The role includes people management and acting as the first point of contact for client queries in the Contract Manager's absence.
If you are committed to providing a secure environment and have a strong sense of responsibility, we would love to hear from you.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing communities where people live, learn, work, and play. We are a people-first organization with a values-driven culture that has been consistent for thirty years, emphasizing how we treat our employees and customers.
Who we’re looking for
We seek someone who, alongside the key criteria below, will align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. You should be committed to maintaining the confidence of our clients and communities.
Key Responsibilities
* Managing security staff rotas, including sickness absence and holidays
* Producing weekly, monthly, and quarterly reports, providing information to the Contract manager as needed
* Ensuring AIs & SOPs are current
* Overseeing and ensuring successful on-site inductions, training, and maintaining training records
* Auditing soft services and reporting in line with contract requirements
* Assisting in maintaining systems, procedures, and standards for smooth service delivery (may include working weekends/evenings/nights)
* Supporting the development and maintenance of systems and procedures
* Demonstrating flexibility and willingness to challenge established practices
Key Requirements
* Valid SIA Badge – SG or DS License (essential)
* Valid UK Manual Driving License (essential)
* First Aid qualification (essential)
* Strong organizational skills and ability to develop operational teams focused on service delivery
* Understanding of H&S, Environment, and QA procedures
* Ability to support budget management
* Full 5-year checkable work history
Our offer
We value diversity and encourage applications from all backgrounds, especially those reflecting the communities we serve. Join us to be part of an inclusive culture, with opportunities for learning and career development.
Benefits include statutory benefits such as sick pay, maternity/paternity pay, pension scheme, and annual leave, as well as additional benefits like:
* Flexible Working Arrangements
* Employee Assistance Programme
* Personal Development Plans
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