Job Description: Delivery Lead Location: Bupa Place, Salford Quays, Willow House, Staines or Angel Court, London Permanent Contract Salary: £56,000-£66,000 dependant on experience Full time: 35 Hours per week 10% Management Scheme Bonus We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we’re passionate about delivering exceptional customer experiences and driving commercial success. You’ll have the opportunity to work on strategic initiatives that make a real impact on our customers and partners. This role is responsible for the delivery of change initiatives or workstreams of larger complex change initiatives, employing the appropriate identified delivery methodology (e.g. waterfall or agile). You will be working with business leads, business stakeholders and where appropriate Principle Delivery Leads, to define, plan, and deliver the defined outcomes inline with business & performance unit strategies. How you’ll help us make health happen: Leadership of the planning, shaping and management of change initiatives or workstreams in line with the identified delivery methodology to deliver defined business benefits & outcomes. Including creating and managing optimised project plans, budgets, critical success factors and key milestones for all workstreams. Lead the appropriate project and workstream teams in a matrix approach, (where appropriate in conjunction with Principle Delivery Leads) negotiating and influencing with resource managers to ensure they are optimised to achieve the agreed outcomes, for example; Heads of Change & Transformation delivery on the Identification and management of the necessary change resource, and business leads on the Identification and management of the necessary business resources & SME’s, and IT managers to ensure IT resources are planned for and used effectively. Ensure high quality and challenging relationships with Executive Sponsors and Business Leads (and other senior leaders across the business) to achieve effective and efficient delivery of the defined business outcomes. Adapting your style to match the demands of situations. Encourage effective working relationships with colleagues across Bupa and third parties, motivating them to gain their commitment, support and resource to deliver project work. Effectively engage and manage vendors, focussing on strong delivery capability and cost efficiency opportunities for the initiative as well as Bupa holistically. Key Skills / Qualifications needed for this role: Experience in business and IT change to drive significant business benefits. Results oriented and focussed on adding value to Bupa. Strong commercial acumen and broad business awareness. Must be able to demonstrate strong stakeholder management skills across a wide range of different senior stakeholders, including Board level reporting. Must be able to thrive in pressurised environments, with a clear approach to decision making and tenacious approach to problem solving, constantly searching and striving for effective solutions. Experience of working in a regulated (FCA/CQC) and compliance led environment is desirable. Must have a tenacious approach to problem solving, constantly striving for effective solutions with the customer at the heart of everything. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Bupa medical insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE. Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application. Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Time Type: Full time Job Area: Call Centre Locations: Bupa Place, Staines - Willow House Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.