Role Responsibility
An exciting opportunity has arisen for a full time Complaints and Customer Care Advisers to work as part of the Childrens Complaints and Customer Care Team. We would welcome applicants who are self-motivated, and able to work under pressure whilst providing a quality service.
This is a hybrid working post, with a team office base at Kroner House, Ashford, Kent.
You will join an experienced Complaints and Customer Care Team and be responsible for receiving feedback and facilitating responses for customers of the Children, Young People and Education directorate. The role will enable you to work closely and collaboratively with stakeholders in providing quality responses within statutory timescales, as well as fulfilling requests for information from the Local Government and Social Care Ombudsman.
You will further develop your skills, expertise and knowledge of a wide range of services, including childrens social care services and Special Educational Needs (SEN), and promote good practice in relation to customer service across the Directorate.
The closing date for applications is Friday 3 October 2025.
Please note that we may close the post if we receive a high volume of suitable applications.
Please ensure your application states clearly your reason for application and that all sections are completed; we will not consider applications that are not properly completed or that just attach a CV.
If you have applied for this role previously within the last six months, please do not re-apply.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to a Standard Disclosure Application to the Disclosure and Barring Service.