Job Description:
Receptionist
London (EC4A)
Permanent
£30,500 + fantastic benefits
Full time (40 Hours)
We make health happen:
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.
Working in our UK support functions, you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
To ensure the effective and efficient running of a busy corporate Medical Centre Reception, maintaining excellent customer service whilst also completing administrative activities within the Centre.
You’ll help us make health happen by:
You'll contribute as a support network in providing outstanding customer service to our customers every time they touch base with us. Additional duties include;
1. Front of house receptionist in a corporate medical setting
2. Create/amend/cancel appointments
3. Greet clients, complete arrival
4. Keep reception and waiting area tidy and maintain high standard of cleanliness
5. Take and process client payments and complete end of day banking
6. Manage multiple inboxes, responding within the hour to client queries
7. Respond to telephone calls and voicemails immediately
8. Pick up tasks within the booking system on alert, and action
9. Manage client files – electronic and paper (prepare for clinic, action requests and file alphabetically after clinic)
10. Process referrals on receipt and follow up with clients to support booking their onward appointments
11. Complaints – listen, take notes and involve centre manager or team manager appropriately
Key Skills / Qualifications needed for this role:
12. Excellent communication (Written and Verbal)
13. Deliver an outstanding Customer Service each and every time
14. Good knowledge of excel and word
15. Knowledge of Medical Terminology (desirable)
16. Excellent customer service skills
17. Confident approach with strong diplomacy skills
18. Ability to multi-task, within a changing environment
19. Proven ability to work successfully in a fast paced, time-pressured environment
20. Very organised, with strong administration skills
21. Flexible, with an ability to adapt approach to corporate, in-house systems
22. Good IT skills including proficiency in MS Word, Excel and Outlook and CRMs (we have a bespoke EPR system)
23. Team player with strong interpersonal skills
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
24. 25 days holiday per year, pro rata to your contract.
25. Access to a range of services to support your physical and mental wellbeing
26. Fixed term benefits allowance
27. Access to our confidential employee assistance
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.