Job Title: Clinical Assistant – Location: Stratford – Contract: Until 31st January 2027 – Hours: Monday–Sunday, 36 hours per week, 3 × 12 hour shifts on a rota shift pattern.
InHealth sees more than 5 million patients each year, and diagnostic imaging is one of the busiest services we provide.
As part of our clinical team, this role is essential to ensuring our patients receive the best standard of care from arrival through to departure, ensuring they feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area, working on reception, and preparing them for their MRI scan. You will also be involved with administrative tasks to support the clinical and clerical teams, but will be primarily patient-facing.
About Us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of whom are NHS patients and service users.
As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high‑quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97 % patient satisfaction rate.
Responsibilities
* Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
* Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally.
* Completing patients’ pre‑scan data protection/consent forms and health and safety questionnaire (where applicable).
* Assessing and monitoring the patient’s condition after the procedure, ensuring that any changes are reported to the relevant staff immediately.
* Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
* Accurately entering all relevant patient data into the patient management system.
* Maintaining patient calling lists.
* Managing administrative tasks within the unit.
Qualifications and Experience
* An empathetic and caring approach.
* A passion for delivering the highest level of customer service.
* A good understanding of health and safety and infection control.
* The ability to work independently and as part of a multi‑skilled team.
* Flexibility in working patterns to fulfil site requirements.
* Excellent written and verbal communication skills, with a capability to present information logically and efficiently.
* Strong administration skills with an ability to pick up new systems quickly.
* The passion to attend courses to enhance knowledge and skills for the role.
* Experience in a similar healthcare role, delivering hands‑on patient care, or a passion to learn and work in a busy healthcare environment following experience in a customer‑focused environment.
* Proficient administration skills, such as experience using Microsoft Office packages.
* Experience working in a fast‑paced environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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