ITIL Service Manager – Warrington – 70K, Manchester
Client: Ascent People
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 29faabcc3603
Job Views: 11
Posted: 29.04.2025
Expiry Date: 13.06.2025
Job Description:
Description: We are seeking an experienced ITIL Service Manager to lead service delivery at a global tech company. The role involves creating and managing an ITIL v4-based service environment, focusing on continuous improvement, change control, incident, and problem management. This is an office-based position offering up to 70K +/-.
Responsibilities include:
* Developing and implementing ITIL service delivery frameworks from scratch
* Engaging with external customers and stakeholders effectively
* Managing service strategy, continuous improvement, and operational excellence
Requirements:
* Extensive experience in ITIL service management
* Proven track record of establishing fully operational ITIL environments
* Strong communication skills and stakeholder management
* Ability to work in high-pressure, fast-paced environments
This role is not about man-management but offers autonomy, respect, and growth potential towards senior management roles. Excellent training and onboarding are provided.
Key skills: ITIL, Customer Centric, Engaging, Communication, Forward-thinking, Stakeholder Management, Analytical
Contact for full job specification and client info: 07791615703.
Client & Benefits:
This global tech firm is expanding, investing in technology, products, and staff development. Office amenities include a chill-out zone, gym, free parking, and EV charging. The role is based in Warrington, with commutes from Liverpool and Wigan. Sponsorship is not provided.
Salary & Perks: Up to 70K + pension, medical, 25 days holiday, 40-hour week. Interviews are scheduled onsite ASAP.
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