As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
We are now looking for a Remote Monitoring Specialist to advise our customers and dealers to improve equipment efficiency and reduce operational costs. You will be responsible for monitoring and analyzing incoming alerts and supporting data related to equipment. In this role you will be monitoring and diagnosing errors related to the elements of condition monitoring. The findings and diagnostics are communicated to technical helpdesk and field technicians, who proactively provide solutions and recommendations to customers.
We are looking for someone based in the West Cheshire area, UK.
Main tasks and responsibilities
1. Perform remote monitoring of equipment alerts for customers equipment fleet as well as remote diagnostics of errors
2. Communicate and collaborate with technical helpdesk and field technicians
3. Continuous build-up and maintenance of the knowledge database
4. Gather knowledge and information from the frontlines and help them to be successful with new digital ways of working and innovative remote maintenance
5. Perform first-level diagnostics, recommend corrective actions, and escalate to technicians to improve the uptime of equipment
6. Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms
7. Track, aggregate, correlate and analyze equipment KPIs (uptime, efficiency, performance trends, safety alert)
8. Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received
9. Contribute to continuous improvement of monitoring processes, alarm thresholds, and reporting.
What you’ll need to succeed
10. Bachelor degree in mechanical/ electrical engineering, system engineering, sustainability or similar field
11. Very strong experience and background in similar fields & role: maintenance services in an industrial mechanical engineering equipment fields
12. Strong experience in heavy machinery (or automotive/lorry) maintenance diagnostic and problem solving
13. Understanding of reading and interpreting mechanical, hydraulic and electrical schematics
14. Working in a similar environment in control rooms, monitoring centres or NOC is an advantage
15. Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product or marketing stakeholders
16. Excellent communication skills (written and verbal), with a real team player mindset
17. Fluency in English (both written & verbal) is a must.
You will be part of
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.