Credit Controller This is an exciting opportunity at a time of significant change within the energy sector. As a controller reporting into the Esco & debt recovery team leader, you will be part of the ESCO & debt recovery team involved in managing a portfolio of ESCO consumer relationships with a primary focus of reducing aged debt, improving debtor days and cashflow. What will you do? Maintaining positive relationships with internal & external customers while effectively mitigating credit risks and ensuring timely collections Work closely with consumers to understand their financial circumstances and develop effective strategies for debt resolution Collecting overdue debts on the phone (expectation to contact clients and consumers predominately by phone) Achieving monthly targets focusing on debtor day & cashflow improvement & aged debt reduction Ensuring debt cases are processes to SLA Identifying and accelerating higher risk debts Query discovery and resolution Managing more difficult accounts with a hands-on approach, achieving settlements and ongoing adherence to contractual terms by settling up negotiation processes to deal with disputes Uphold confidentiality Key competencies & experience Experienced credit control background / debt collection (2 years) in B2B & B2C Demonstrate strong communication skills Ability to communicate persuasively, negotiate sustainable payment arrangements Ability to multi-task & prioritise daily tasks to meet deadlines Take ownerships for providing solutions Positive can-do attitude Proficiency in excel Experience in energy sector would be advantageous Switch2 Energy is an equal opportunities employer.