Job Description
SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings
.
We have a range of benefits available which includ
* e:Competitive salary of £27,500-£29,500 per annum (dependant on experienc
* e)25 days holiday per annum, plus bank holida
* ysAnnual bonus based on personal and company performan
* ce£500 flexible benefit allowan
* ceGenerous pension contributio
* nsEmployee assistance program
* meSharesave sche
* meGym passes at a reduced rate for 3,000 gyms, leisure centres e
* tcLocal retail and high street brands discoun
ts
What the day to day looks li
1. ke:Ensuring exceptional customer service is provided to complaina
2. ntsInvestigating and resolving the cause of...