Description Proposed Interview Date: Week Commencing Monday 9 June 2025 Closing Date: Sunday 25 May 2025 Contract Type: Permanent Salary: FC5 £27,087.17 to £29,508.69 Working Pattern: 36 Hours per week Location: Bankhead Central, Glenrothes Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details An exciting opportunity to join Business Technology Solutions, working in our Case Management Solutions Competency Centre. We use a hybrid working model, from the office and at home. Joining our team, you will be involved in supporting the team with the systems we look after. These systems include Assyst, which we use for IT issue reporting as well as other internal functions like HR and Health and Safety. We also manage Verint CM Pro, our customer case management system that enables citizens to communicate with the Council either online or via phone. In this role you will be working to resolve issues for customers within the organisation and will have to respond to customer requests. You will have experience of following procedures in your work and be able to consider things from a customer's point of view. You should be organised and able to communicate with a wide range of people. A link to the BTS Solutions Support role profile is included below. You will find more information about the job and the type of person we are looking for. The Person If you meet the essential qualification criteria outlined in the role profile we’d like to hear from you. You can consider the items in the role profile with a tick in the “E” column, up to the section titled “BTS SOLUTIONS SUPPORT OFFICER – BUSINESS”. Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk For further information, please contact: Matthew Rowe at Matthew.Rowe@Fife.gov.uk