Hybrid Sales Advisor / Hearing Care Assistant - Hartlepool and Bishop Auckland
Join to apply for the Hybrid Sales Advisor / Hearing Care Assistant - Hartlepool and Bishop Auckland role at Scrivens Opticians & Hearing Care
About The Role
At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Hearing Care Assistant / Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast‑paced, customer‑focused environment. Due to the ever increasing demand on our NHS Hearing Services, we are creating exciting new opportunities for hybrid Hearing Care Assistant/Sales Advisors across the company as part of our ongoing commitment to provide a high quality hearing service. Do you provide exemplary patient services to ensure quality and patient satisfaction? Do you enjoy helping customers get the most from their hearing aids? Have you got excellent attention to detail and provide superb aftercare? If you answer YES to these questions, you are just the person we are looking for.
The aim of this role is to support the needs of our customers across both the optical and hearing areas of the business, with a mix of Optical Sales Advisor days and Hearing Care Assistant days based in a single location. If you have the right skills and attributes and want to take the next step in your career, we want to hear from you.
We will be offering a competitive salary package along with structured on the job training and future career development opportunities.
Responsibilities
* Greet customers with warmth and professionalism
* Assist customers in selecting optical and hearing products
* Provide clear, helpful advice on frame styles, lenses, and hearing care
* Process sales and bookings using in‑branch systems
* Support stock management and merchandising
* Keep the store clean, welcoming, and well presented
* Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey
What We’re Looking For
We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.
What We Offer
* Competitive salary with opportunities to progress
* Full training and support from day one
* Staff discounts on optical and hearing products
* A welcoming team and family‑run company culture
* Generous staff discount scheme
* 28 days annual leave including bank holidays (pro‑rata)
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