Operational Processes Manager
London, UK
The Operational Processes Manager is responsible for overseeing and optimising the operational efficiency and effectiveness of underwriting processes within the department. This role will lead a team of Operations Analysts, to analyse, and implement improvements to streamline workflows, enhance data quality, and reduce operational risks. The Manager will work closely with underwriters, Operations Managers, and other departments to ensure smooth and efficient underwriting operations.
DISCOVERyour opportunity
What will your essential responsibilities include?
·Co-ordinate the analysis, and documentation of current processes.
·Liaise regularly with the Operations Managers, taking on board their requests
·Develop and implement process improvement initiatives, including but not limited to:
oWorkflow optimization
oAutomation of manual tasks
oData quality enhancement
oSystem enhancements and integrations
oRisk mitigation strategies
·Lead, mentor, and develop a team of process analysts/specialists.
·Assign tasks, set priorities, and monitor team performance.
·Provide regular feedback and coaching to team members.
·Foster a collaborative and high-performing team environment.
·Develop and implement change management plans to ensure smooth and effective transition to new processes and systems.
·Communicate and train stakeholders on new processes and procedures with the support of the Operations Managers
·Address any resistance to change and ensure successful adoption of new initiatives.
·Identify and mitigate operational and reputational risks associated with underwriting processes.
·Maintain accurate and up-to-date process documentation.
·Stay abreast of industry best practices and emerging technologies in process improvement.
·Actively participate in professional development activities to enhance skills and knowledge.
You will report to the Head of Middle Office, UK
SHARE your talent
We’re looking for someone who has these abilities and skills:
·Build and maintain excellent relationships with key stakeholders, including underwriters, finance, IT, compliance, and legal.
·Effectively communicate project progress, challenges, and recommendations to stakeholders.
·Proficiency in Microsoft Office Suite: Excel (advanced skills required), Word, PowerPoint, Project.
·Attention to Detail: Meticulous attention to detail and accuracy in all tasks.
·Perform data analysis tasks and confident with using Power BI
·Problem-Solving: Ability to identify and solve complex problems creatively and efficiently.
·Adaptability & Flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment.
·Teamwork: Ability to work effectively as part of a team and contribute to a positive and collaborative work environment.
·Highly organised and detail orientated with a excellent understanding of operational framework.
·Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion & Diversity