Job Description Summary Job Description Service Transition Manager 6 Months Fixed Term Contract Location: Edinburgh, Peterborough or Witham (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time) Salary: A competitive salary from £57,600 - £86,400 depending on the experience you can bring Closing date: 15th March 2026 We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. We work with customers, financial advisers and employers to provide pensions, savings and investment solutions. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging. As Service Transition Manager, you will also work closely with senior stakeholders across all disciplines in our Technology and Transformation functions to manage, review and communicate our existing transition capabilities and objectives. It will be your responsibility to ensure adherence to the policies, processes and tooling that are in place to manage, assess and provide clear audit trail of the transition of change through its lifecycle within Technology Operations, whilst always safeguarding the production environment. Key Responsibilities include: Manage and oversee the end‑to‑end transition of change, ensuring adherence to policies, processes and tooling that protect the production environment and provide a clear audit trail. Lead engagement with delivery teams and senior stakeholders to shape, review and communicate the Release Roadmap, assessing service viability and alignment with operational and release constraints. Govern and continuously improve transition practices, including schedule assurance, supplier coordination, release reporting, defect management and definition of release warranty criteria. Oversee effective Environment Management by ensuring environments are available, maintained and aligned to delivery needs, working closely with operational teams and suppliers on deployment strategies. Drive continual process improvement across Technology Operations through identification of efficiencies, education on upcoming change and facilitation of cross‑group collaboration. We’d love to hear from you if you have: Strong Service Management background - particularly relating to Service Operation and Transition, but with in-depth knowledge and experience of change, release and test environment management Self-motivated achiever who gains satisfaction from providing excellent service to their customers. Good understanding of delivery methodologies – Waterfall, Agile, Scrum, Kanban A fundamental knowledge of ITIL processes and how they are applied within a Technology Operations department. Understanding of change and risk management within a complex operational environment Experience of engaging and building successful relationships with a broad range of stakeholders. You should have a proactive attitude and the initiative to anticipate customer needs. Experience in supporting complex technical environments What’s in it for you? We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us). A discretionary bonus, depending on personal and company performance 36 days leave per year (including bank holidays, pro-rated for part-time) We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon, visit our careers site. Ready to take your career to the next level? Apply now! The legal bits We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.