Business Administration Apprentice – Legacy Operations
£24,785 plus benefits
Reports to: Senior Legacy Operations Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London – office‑based with flexibility (2–3 days per week in the office)
Closing date: 7th June 2026 23:55.
We're looking for an inspiring Business Administration Apprentice for an apprenticeship programme to develop a broad business administration skill set and working knowledge of legacy giving products and processes; management of digital data; communication and collaboration techniques; legal frameworks and organisational structures.
In this role you will proactively use the charity's learning and development programme to develop desired core operational and administration skills. Work collaboratively across the various legacy product teams to support the delivery of the wider team.
For the apprenticeship you will undertake periods of protected learning (20% of time) to prepare for and meet apprenticeship standard requirements and end point assessment.
Responsibilities
* Distribution and scanning of daily incoming post to relevant staff members.
* Creating and allocating new Legacy cases to the Legacy Case Management Team.
* Creating new solicitor records on the website and CRM system and informing the Finance Team.
* Inputting income data (cheques and bank transfers).
* Accurate data entry for all of Cancer Research UK's Will‑writing services onto the relevant systems within agreed SLA's, resolving any inaccuracies with the relevant stakeholder.
* Create records for new legacy cases via the electronic Legacy notification system (currently Smee & Ford).
* Maintaining the Legacies asset register for all CRUK supplied equipment.
* Respond to queries from all Legacy audiences, via email and telephone.
* Maintain data quality – merging records and other data processing tasks as required (First Class and Siebel).
* Monitor and assign incoming complaints from the central Complaints Team to relevant legacy staff and providing regular reports.
* Raising Purchase Orders and raising invoices when required.
* Build and maintain excellent knowledge of Cancer Research UK's Will‑Writing Services, the Case Management Team and associated systems and processes.
* Establish a working knowledge of all other areas across Legacies.
Qualifications
* Confident user of Microsoft Office packages.
* Confident written and verbal communication skills.
* Well organised with the ability to manage and prioritise work and meet deadlines.
* Strong attention to detail and data accuracy.
* Demonstrates analytical and problem‑solving skills.
* Able to work effectively and flexibly as part of a team and autonomously.
* Can interact effectively at all levels, with a wide range of colleagues.
* Able to shadow colleagues and take in information.
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