We are seeking a dedicated and proactive Anti-Social Behaviour Officer to join our specialist team at FCHO. This role plays a vital part in managing and resolving cases of anti-social behaviour (ASB) and housing fraud, ensuring compliance with FCHO policies and legal frameworks. You will lead investigations, support legal proceedings, and collaborate with internal teams and external agencies to deliver effective interventions. Your work will contribute directly to safer, more cohesive communities, while upholding FCHO's values and commitment to equality, diversity, inclusion, and safeguarding.
Key Duties
* Manage ASB and housing cases from initial complaint through to resolution, including legal action and court attendance.
* Conduct thorough investigations into allegations of ASB and tenancy fraud, ensuring evidence is robust and well-documented.
* Provide specialist advice and support to colleagues across the organisation to prevent tenancy breaches and promote early intervention.
* Build and maintain effective partnerships with external agencies such as the Police, Council, and community safety teams to coordinate multi-agency responses.
* Prepare and present cases for legal proceedings, including drafting witness statements and acting as a professional witness in court.
* Assess victim vulnerability and ensure appropriate support is in place for residents affected by ASB.
* Support community engagement, working with resident groups to promote safety and influence local initiatives.
* Ensure compliance with safeguarding, health & safety, and equality policies, and contribute to service development through training and policy updates.
Our Offer (Leave as is)
* Salary £35,005 per annum
* A 37-hour working week
* Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. You can also purchase additional leave.
* Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
* Automatic enrolment into a healthcare cash plan and private health insurance plan
* Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life
* Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
* Discounted gym membership
* Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
* Professional subscriptions are paid for by the business where they are an essential requirement of your role.
* Enhanced maternity, paternity, adoption and sick pay
* Long service awards
Who are we looking for?
Our ideal candidate
* Strong problem-solving abilities with a proactive approach to resolving complex issues.
* Excellent written and verbal communication skills, including report writing and presenting to varied audiences.
* Highly organised with effective time management skills, able to manage multiple priorities and meet tight deadlines.
* Proficient in IT systems including Microsoft Word, Excel, Outlook, and case management tools.
* Ability to adapt communication style to suit different audiences and situations.
* Constructive conflict resolution skills and the ability to work independently when required.
* Demonstrated experience in managing ASB cases from initial complaint through to legal resolution, including preparation of court documentation.
* Proven track record of providing excellent customer service and working collaboratively within a team.
* Experience working with vulnerable groups and external support agencies, including mental health, domestic abuse, and community safety partners.
Qualifications & Requirements
* BTEC Level 3 Advanced Award in Neighbourhood Nuisance and ASB Case Working or equivalent qualification.
* Sound knowledge of Housing Law and Anti-Social Behaviour legislation.
* Enhanced DBS check required.
* Clean, current UK driving licence.
* Willingness to work evenings and weekends as required.
* Commitment to FCHO's values, policies, and procedures including Equality, Diversity & Inclusion, Safeguarding, and continual service improvement.
Interested?
Take a look at the role profile and if it looks like you'll be a good fit, send us your application before 15th October 2025 8am.
We reserve the right to close or extend this vacancy at any point.
We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.