Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
The Operational Support Manager at Transport for Wales plays a vital role in investigating safety-related events—including accidents, incidents, and other occurrences—across the network.
This position involves tracking trends, managing corrective actions, and producing lessons learned summaries to improve safety culture. The role requires close collaboration with operational teams and stakeholders to build local investigation capabilities, with approximately 80% of time spent on-site across the network and the remainder at HQ for meetings and strategic engagement.
Responsibilities will include but not be limited to –
1. Conduct detailed investigations of accidents, incidents, significant events and other safety/security/environmental issues such as those derived from trend analysis.
2. Maintain a comprehensive incident reporting database, collect data and other information in support of event investigation procedures
3. Prepare investigation reports that include the facts, analysis, conclusions and recommendations associated with an event.
4. Assist in the coordination of corrective actions within departments and facilitate risk management techniques within the organisation to mitigate identified risks, developing lesson learned summaries and communicate summaries to the workforce
Who we’re looking for
5. Appropriate H&S qualification (NEBOSH certificate as a minimum)
6. Up to date knowledge of legislation and rail industry changes relevant to role and its area of impact
7. Computer literate with the ability to analyse and present data, especially in Microsoft Excel, Word & Power Point
8. Good communication and negotiation silks
9. Ideally have worked at a level of influence with internal and external stakeholders.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.