Job Title: Independent Living Housing OfficerRef: ATR 5273805Pay rate: £16.50 per hour PAYERole length: Anticipated 4 - 5 monthsAdditional requirements: Full clean UK driving licence and access to a vehicle The role:As a Housing Officer you will be providing housing management services to customers living within the council's independent housing properties, taking a holistic approach, and ensuring an enhanced service is offered with the overall aim being to enable customers to live as independently as possible in their homes, ensuring that additional support is put into place when needed.This role will cover East Dorset, Ferndown and Verwood areas.Key responsibilities:
* Be present in the community meeting customers in their homes
* Be a dedicated point of contact
* Adapt each day to suit any change in demands and deal with a varied and busy workload
* Arrange scheme meetings
* Facilitate social inclusion activities
* Complete health and safety risk assessments
What the client is looking for:
* Educated to GCSE standard or equivalent to include English
* Knowledge of the housing sector and current housing issues
* strong understanding of the needs of older, disabled and vulnerable customers and the services that can be accessed for them
* Able to deliver a reliable customer service in a professional and confident manner
* Demonstrate resilience
* Experience of working in challenging, emotive situations with the ability to show empathy and patience
* A natural problem solver
* A ‘can do’ person, always keen to see a task through to the end
* Very organised, strong record keeper able to meet deadlines
* A strong communicator who can adapt to the audience
* Confident with admin and IT skills to complete the ‘paperwork’ element of the role
How to Apply:
* Quote the Job Title and Reference Number in your application.
* Submit your CV in Word format.
* Applications are reviewed on a rolling basis—early submission is recommended.
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