Customer Service Executive – Dive into a Role with Real Impact!
Coolham, West Sussex | £26,000 – £27,000 per annum (depending on experience)
Join Waterstream – home of Compass Pools, one of the UK’s leading luxury swimming pool specialists!
At Waterstream, we don’t just build pools — we create the ultimate lifestyle experience. As our business continues to grow, we’re looking for a friendly, organised, and proactive Customer Service Executive to join our busy Service Department.
If you love keeping things running smoothly, enjoy helping customers, and thrive in a role where no two days are the same — this could be your perfect next move!
Why You’ll Love Working with Us:
Be part of a respected, growing company known for quality, innovation, and excellence.
Join a friendly, supportive, and professional team that genuinely cares.
Enjoy career growth and development opportunities as we continue to expand.
Earn a competitive salary and benefits package.
Key Responsibilities of the Customer Service Executive:
Be the first point of contact for customer enquiries via phone and email — you’ll make every interaction count.
Provide professional advice and support on maintenance, repairs, and all things pool care.
Prepare and send accurate quotes and invoices — you’ll keep things flowing seamlessly.
Schedule engineers’ workloads to ensure smooth, efficient service delivery.
Act as the communication hub between customers, engineers, and internal teams.
Keep accurate records and lend a hand with general admin in the Service Department.
What We’re Looking For:
A customer service star with excellent communication and people skills.
Highly organised, detail-oriented, and ready to multitask.
Confident with Microsoft Office and scheduling systems.
A proactive problem-solver who can think on their feet.
Experience in customer service, scheduling, or admin — especially in a technical, engineering, or maintenance environment — would be a real plus.
What’s Next?
If you’re enthusiastic, organised, and love delivering first-class customer service, we want to hear from you! Apply today for immediate consideration