Description
JOB OVERVIEW: We have a great job opportunity for a Field Service Engineer at nGeneration. This role requires the ability to identify and fix hardware and configuration issues, as well as repair hardware devices. Excellent client interaction skills are essential.
After induction training, you will visit customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other industry-related IT equipment. You will determine requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
HOME LOCATION REQUIRED
Bradford & surrounding area.
Duties
* Conduct daily visits to client locations for break/fix installation, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other pertinent IT equipment in the industry.
* Travel to client sites to provide on-site equipment swap-out services, minimising downtime during the replacement process.
* Perform the setup of Wi‑Fi devices and identify faults with data network cables on-site.
* Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary if solutions are not immediately attainable.
* Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task on site. Travel areas include North West, Central, South East & South West, with UK-wide travel and occasional overnight stays as required.
Experience and training: If you have prior experience installing, integrating, and testing EPoS hardware and software applications, it is highly desirable but not essential, as additional EPoS training will be provided. Relevant experience includes IT installations or electronic equipment installation in which you installed, supported, and troubleshooted electronic/technical devices.
Salary: £28,678 per annum (Including On-Call Supplement)
Job Type: Full-Time, Permanent
Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota (including weekends and bank holidays)
Please note: Candidates must hold a clean Full UK Manual Driving Licence (International licences not accepted).
This role involves daily travel and may require overnight stays.
Brand-new van provided: If successful, you will be provided with a brand-new van equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized rear racking to load/unload equipment on-site.
About the company
nGeneration has supported the retail and hospitality industry for over 24 years, providing field service maintenance to major hospitality chains across the UK. The company recently opened a new 20,000 sq ft HQ facility in Tipton, the Midlands, which serves as the central base for repairs, support hub (service desk), staging and warehousing. All behind-the-scenes staff are based at the HQ location. Additional EPoS installation training will be provided.
Essential requirements
Willingness to travel to client sites daily.
Candidates should have a technical mindset with a logical, methodical approach to troubleshooting and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer or Telecoms/Broadband Engineer, especially in retail/hospitality, is highly desirable.
Experience
* 1 year of IT support experience (preferred)
* 1 year of EPoS experience (preferred)
Licence/Certification
* UK Manual Driving Licence (required) – International Driving Licences are NOT accepted
Willingness to travel
* 100% (preferred)
Skills
Excellent communication skills (both written and verbal).
Benefits
* Company van and fuel card: Provided to support transportation and fuel expenses for duties.
* Training: Opportunities for ongoing learning and skill development.
* Leave: 19.6 days annual leave (including bank holidays); with a 3 on/3 off rota, booking 3 days off yields 9 days off.
* Company events and team-building activities throughout the year.
* Employee recognition: Quarterly Employee and Manager of the Quarter awards, with possible monetary recognition for nominations.
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