IT Service Desk Engineer
Our IT Department provides technical support to the Queen Victoria Hospital NHS Foundation Trust. We are seeking to appoint an additional team member to our busy Digital Service Desk. The ideal candidate will be a team player, self-motivated, enthusiastic, and possess a good understanding of computer hardware, software, and networks. Excellent verbal and written communication skills are essential.
Your responsibilities will include answering calls, assisting staff with IT-related issues, and resolving technical problems either over the phone or through on-site visits. You will also contribute to project implementations as directed by the Head of IT.
Role Overview
The IT Service Desk Engineer is the first point of contact for QVH staff, providing troubleshooting support for IT technical issues. You will help deliver comprehensive IT and network support services within the Trust, ensuring that Information Management and Technology (IM&T) information is handled in accordance with policies and procedures. You will investigate routine enquiries, provide assistance and advice, and log and manage helpdesk incidents and service requests, ensuring timely resolution based on priority and Service Level Agreements.
About Queen Victoria Hospital
Rated GOOD overall with outstanding care by the CQC, QVH is a specialist NHS hospital offering life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.
We specialize in conditions of the eyes (corneoplastics), hands, head and neck cancer, skin cancer, reconstructive breast surgery, maxillofacial surgery, and prosthetics, providing regional and national services. Our clinical teams also treat common conditions of the eyes, hands, skin, and teeth for residents of East Grinstead and surrounding areas. Additionally, QVH offers a minor injuries unit, expert therapies, a sleep service, and expanding community-based services. Patients consistently rate QVH among the top hospitals in the country for quality of care.
Our success relies on skilled and enthusiastic staff and a strong culture of partnership. We are committed to staff training and development, supporting continuing education and learning opportunities.
Contact
For further details or informal visits, please contact:
* Name: Nasir Rafiq
* Job Title: Head of IT
* Email: nasir.rafiq1@nhs.net
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