To classify, investigate, diagnose and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. To assign incidents to the relevant teams when they cannot be resolved. To manage and maintain asset database and documentation as appropriate to the role. To work within the Trust IM & T Security Policy at all times and ensure all systems supported comply with this. To undergo staff training and developing as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust. To order, install, and configure new IT equipment. To participate in the on-call Rota. To demonstrate our core values and behaviours.