About the apprenticeship
Duties
Under supervision and with training, the Apprentice will:
1.Provide general administrative support to the agency, including reception duties and responding to enquiries.
2.Assist with maintaining accurate records, both electronically and in paper files, in line with GDPR and data retention policies.
3.Support the updating of databases and spreadsheets to ensure information is recorded accurately and on time.
4.Assist with booking appointments, managing diaries and arranging services for clients.
5.Communicate professionally with clients, contractors and partner organisations by phone, email and in person.
6.Support service delivery projects, such as Practical Services Small Works Schemes
7.Learn and use Microsoft Office systems (SharePoint, Word, Excel, Outlook, Teams).
8.Attend all Apprenticeship training sessions, reviews and assessments as required.
9.Take responsibility for own learning and development, seeking feedback and support when needed.
10.Comply with organisational policies including health and safety, equality and confidentiality.
Additional information
Care & Repair is the older persons champion in Wales and actively works to ensure that all older people have homes that are safe, secure, and appropriate to their needs. Cwm Taf Care & Repair is a not-for-profit organisation that is a wholly owned subsidiary of Cynon Taf Community Housing Group. The agency is funded by Welsh Government, Rhondda Cynon Taf County Borough Council, Merthyr Tydfil County Borough Council and Cwm Taf University Health Board. Our role is to provide a free support and advice service for older and disabled people that assists the client's choice to remain living in their home. A client led, individually tailored package of support will be identified and delivered by an experienced team of Case Officers, Technical Officers and Handypersons with the aim of ensuring clients remain in their own homes with greater independence, warmth, security and safety
Person Specification
All our staff are expected to commit to and exhibit values, attitudes and behaviours that contribute positively to our vision and mission and the values set out in our Organisational Values (see Annex 1).
Apprenticeship Training
The post holder will work towards a Level 3 Business Administration Apprenticeship, including:
On the-job training
Portfolio building
Essential Skills (if required)
Requirements
Qualifications
GCSEs (or equivalent) in English and Maths It would also be beneficial for the post holder to;
•Have an understanding and practical experience of Equality and Diversity, Agile Working, Culture Change, Change Management and Modern Working practices.
•Ability to speak and write Welsh
•An interest in administration, customer service or office work
Key Capabilities
•A willingness to learn and develop new skills
•Good communication skills
•Ability to work as part of a team
•Reliable, organised and punctual
•Commitment to equality, diversity and customer care
Technical Abilities
•Basic literacy and numeracy skills
•Basic IT skills or willingness to learn
Skills
It would also be beneficial for the post holder to;
•Have an understanding and practical experience of Equality and Diversity, Agile Working, Culture Change, Change Management and Modern Working practices.
•Ability to speak and write Welsh
•An interest in administration, customer service or office work
Key Capabilities
•A willingness to learn and develop new skills
•Good communication skills
•Ability to work as part of a team
•Reliable, organised and punctual
•Commitment to equality, diversity and customer care
Technical Abilities
•Basic literacy and numeracy skills
•Basic IT skills or willingness to learn
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Associated Community Training Ltd
Qualification
Business Administration
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Cwm Taf Care & Repair
38-39 Duffryn Street
Ferndale
RCT
CF43 4ER