Job Description
Role: Window Cleaning Operations Manager
Salary: £65k plus car/car allowance / benefits
Job Status: Permanent / Full Time
Location: London / Northern Home Counties ideally
Vacancy Reference: VR/0523
Role Description:
Our client is an award-winning Commercial Window Cleaning company operating across London, Midlands & the South of England.
An exciting opportunity has arisen for a highly organised and experienced leader to join their management team as Window Cleaning Operations Manager.
Skills and Experience:
* Proven experience of managing window cleaning or specialist cleaning operations and large contracts
* Hands-on understanding of window cleaning methods, processes, equipment and standards
* Excellent working knowledge of health and safety practices, including RAMS documentation
* Confident in using IT systems, apps and latest CRM technology
* Strong ability to exercise judgement, negotiate and make sound decisions when working to tight timescales
* Exceptional communication skills, with the ability to build trusted relationships with clients, colleagues, and suppliers
* Commercially astute, with a focus on delivering value and operational efficiency
* Full UK driving licence (essential).
General Overview of Duties:
* Day to day team management
* Contract management
* Quality audits
* Health and safety audits
* Manage Risk Assessment and Method Statement documentation for all specialist works
* Client visits
* HR management of team including 1-1s and team meetings
* Toolbox talks
* Recruitment of new window cleaners
* Arrange and head-up staff training (in-house and external courses)
* Oversee maintenance of equipment and vans
* Oversee schedule of window cleaning and specialist cleaning jobs via CRM system
* Create quotes and carry out site surveys for new requests
* Oversee arranging access equipment hire i.e. MEWP, TM, SPIDER
* Oversee weekend works and night projects ensuring completion on time/ budget
* Reporting into the Managing Director
This is an excellent opportunity for the right individual (from a similar role within the window cleaning industry) who can motivate a team, embrace challenges, overcome them and succeed in a rapidly growing and ambitious company.
Experience:
* Window cleaning management: 5 years ()
* Driving Licence (required)
Entrepreneurial Flair - this is a growing business which can offer Director level opportunities for those who excel in their role.
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