Posted: 13 June
The role
Senior Customer Success Specialist
At VisionTrack, we help organisations unlock real-world value from video telematics and connected vehicle technology. We're now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success.
This is a senior, visible role where you'll act as a trusted advisor to customer leaders, drive adoption at scale, and turn successful partnerships into lasting advocacy.
What you'll be doing
- Owning the end-to-end success of a portfolio of enterprise customers, from onboarding through to renewal and expansion influence
- Leading complex onboarding and implementation programmes, ensuring executive alignment and smooth deployment
- Designing and delivering high-impact training (onsite, virtual, and train-the-trainer) to drive adoption across multiple sites and regions
- Partnering with senior stakeholders to embed solutions into their operations and ways of working
- Running strategic success planning and QBRs, clearly demonstrating ROI and business value
- Acting as the voice of the customer internally, influencing product, support and operational improvements
- Tracking and reporting on success m...
