Company Overview
A fast-growing, private equity-backed property management company specialising in stylish student accommodation is seeking an experienced Lettings Manager. With a UK-wide portfolio of over 1,200 properties housing more than 5,200 tenants, the company is poised for rapid growth - aiming to double its current £500m portfolio within the next five years.
Role Overview
This is a hands-on, results-driven role where you will take ownership of the full lettings lifecycle - from listing properties to moving tenants in - ensuring maximum occupancy and rental income. You will play a pivotal part in marketing, customer relationship management, and operational coordination.
Key Responsibilities
* Lead and oversee the complete lettings process, ensuring properties are marketed, viewed, let, and ready for move-in on schedule.
* Drive occupancy levels and rental performance, meeting or surpassing lettings targets.
* Manage digital marketing campaigns and listings across portals and social media.
* Act as the key point of contact for prospective tenants and guarantors, delivering excellent service and timely responses.
* Convert leads into lettings through proactive enquiry handling, viewings coordination, and follow-up feedback.
* Maintain up-to-date records and ensure legal compliance with housing legislation, including right-to-rent checks.
* Support the contract administration process, ensuring tenancy agreements are accurate and completed on time.
* Conduct or supervise property viewings, sign-ups, and move-ins, ensuring a seamless tenant experience.
* Work closely with internal teams to ensure properties are presented to high standards.
* Monitor and analyse letting performance, producing regular KPI reports for senior stakeholders.
* Assist with the recruitment, training, and supervision of Student Brand Managers.
* Track competitor activity through regular market research and share insights with the team.
* Support in managing agent relationships locally and internationally.
Requirements
* Minimum 2-3 years' experience in residential lettings; student housing or PRS experience is a plus.
* Demonstrated leadership and team management skills.
* In-depth understanding of UK tenancy law and letting regulations.
* Strong communication, negotiation, and organisational abilities.
* Self-starter with a goal-oriented mindset.
* Willingness to work occasional evenings/weekends during peak seasons.
* ARLA qualification preferred.
* Familiarity with property management systems.
Additional
Location: Oxford Circus
Hours: Monday to Friday, 9:00am - 6:00pm
Salary: Competitive + 20% performance-based bonus
Benefits: 25 days holiday + bank holidays, company laptop & iPhone
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