Company Description
•Be a part of global community in hospitality industry.
•Learning and growth opportunities.
•Wide range of employee related benefits.
•Get a opportunity to be a part of Heartist culture.
Job Description
· Management of the Hotel Front Office operation to achieve a reputation as a market leader
· Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
· Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
· Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
· Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
· Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
· Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
· Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
· Ensure public areas are clean and well presented with regular monitoring.
· Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
· Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
· Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
· Strive to implement the Accor Vision and demonstrate active use of Accor Values.
· Any other duties assigned by your manager.
Qualifications
· Previous Relevant Experience
· Leadership Skills
· Communication Skills
· Customer Service Orientation
· Organizational Skills
· Problem-Solving Abilities
· Flexibility
· Can Doo Attitude