Job purpose:
We're looking for a hands-on Head of Operations to lead the Operations team and elevate how we deliver experiences. This high-impact leadership role owns day-to-day events operations while driving smarter, more efficient processes across the team and business. Reporting into Managing Director.
Roles & responsibilities:
* Lead and motivate the Operations team which includes Senior Operations Manager, Operations Manager and Operations Executive
* Oversee seamless planning and delivery of events from start to finish. Largest event being up to 7,000 guests
* Review, improve, and implement operational processes to increase efficiency and consistency
* Set operational standards, KPIs, and best practices across all events
* Manage suppliers, budgets, staffing, and resource planning
* Ensure high standards of service, compliance, and health & safety
Personal specification and attributes:
* Senior operations role within the events and hospitality environment
* Experience withing the F1 industry
* Strong people leadership and stakeholder management skills
* Proven ability to redesign and improve operational processes
* Calm, decisive, and solutions-focused under pressure
* Experience working with CRM systems, e-ticketing systems and strong Microsoft skills
* Additional languages (particularly French) an added bonus