1st Line IT Support Technician
* Ideal opportunity for someone with 1+ years’ experience in IT support or helpdesk, eager to grow their skills in a dynamic MSP environment.
* Full-time, permanent role based in the South West of England with occasional on-site visits.
* Immediate start preferred – we welcome applicants who are available immediately or on short notice.
* To apply, please email oliver.light@searchability.com
Who are the client?
Our client is a well-established managed service provider (MSP) supporting a diverse client base across the South West. Known for their collaborative team culture and strong client focus, they offer a supportive environment for technicians to gain hands-on experience across a range of IT systems and services.
What will you be doing?
As a 1st Line Support Technician, you’ll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You'll diagnose and resolve common IT problems, manage service tickets, maintain system documentation, and escalate more complex issues when needed.
What will you need?
* At least 1 year’s experience in a helpdesk or IT support role
* Good working knowledge of Windows 10/11 and basic Windows Server environments
* Experience supporting Microsoft 365 (e.g. Exchange Online, Teams, SharePoint)
* Basic networking knowledge (TCP/IP, DNS, DHCP)
* Excellent communication and customer service skills
* A proactive and organised approach to problem solving
* Full UK driving license and access to a vehicle
* Confidence to work independently and travel to client sites when required
What would be desirable?
* Previous experience in an MSP or multi-client setting
* Familiarity with IT ticketing and RMM tools
* Exposure to Entra ID, Active Directory, and Group Policy
* Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent
* Experience with VOIP platforms such as 3CX
To Apply…
Please apply through this advert or email your CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only.
KEY SKILLS – 1st Line Support, Helpdesk, IT Support, Windows, Microsoft 365, DNS, DHCP, TCP/IP, Ticketing Systems, RMM, MSP, Active Directory, VOIP, 3CX, CompTIA, Microsoft Fundamentals