We are recruiting on behalf of a prestigious five-star hotel and resort set within stunning countryside just outside London. Our client is seeking a Guest Experience Coordinator to act as a central communication hub, ensuring every guest interaction is seamless, professional, and reflective of true luxury standards.
This is a fast-paced, highly visible role where you will play a key part in shaping the guest journeyfrom first contact through to departureby delivering exceptional service and coordinating requests across departments.
Key Responsibilities
* Handle all incoming calls and guest communications with professionalism and warmth
* Coordinate guest requests across departments to ensure smooth delivery
* Manage guest feedback and profiles to support personalised experiences
* Provide accurate information on hotel services and local area
* Support Front Office operations, including arrivals, departures, and busy periods
About You
* Previous experience in hospitality or a customer-facing role
* Strong communication skills and confident guest interaction
* Highly organised with excellent attention to detail
* Calm and professional under pressure
* Experience with front office systems (e.g. Opera or similar) is desirable
* Passionate about delivering exceptional guest experiences
The Opportunity
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Join a luxury, privately owned resort offering a high-end working environment, excellent facilities, and strong career development. xsngvjr Benefits include meals on duty, transport support, staff discounts, and optional accommodation.