Social Care Navigator
North Lincolnshire Council
Scunthorpe, DN15 6NL
Grade 4 £20,742 to £22,097 per year
Part time (30 hours)
NEW
At North Lincolnshire Council we are passionately committed to helping people remain independent and enabling them to live the life they want to live. We are dedicated to prioritising the most vulnerable and keeping people safe, well and connected to their communities. Our high achieving Adult Social Care services have been ranked among the best in the country.
The Social Care Connect Team is looking for a part time Social Care Navigator to join our busy team. The role involves taking calls from members of the public and professionals, giving basic advice and information, signposting to other agencies, and triaging information for our duty team. You will need to demonstrate problem‑solving, negotiation, effective communication, organisational and IT skills.
Essential skills and experience:
* Strong customer service orientation
* Experience in a call‑center or social care environment (preferred)
* Good communication and organisational skills
* Basic IT proficiency
* Ability to problem‑solve and negotiate
We offer:
* A competitive salary
* Attractive pension scheme
* Flexible and agile working
* A comprehensive induction
* High standard of professional supervision
* Excellent CPD opportunities
* Opportunity to purchase additional annual leave via pre‑tax and NI salary sacrifice
Please see attached job description and employee specification for the essential criteria. For an informal discussion about this position please contact Ellie Namih (Lead Officer).
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