IT Helpdesk Apprentice supporting small and medium‑size businesses across the North East. The apprentice will work as part of a managed service provider (MSP) delivering first‑line technical support, assisting users with day‑to‑day IT issues including Microsoft 365, Windows devices, networking, security, and telecoms.
Course Information
Course: Digital support technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 8:45am - 5:00pm (with 1‑hour lunch break) Office‑based in South Shields, with occasional supervised site visits.
Expected Duration: 1 Year 9 Months
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