Department : Distribution Operations Are you passionate about delivering exceptional service and building strong relationships? Join our Distribution Operations team as a Distribution Support Representative and become the go‑to expert for our intermediary partners. What You’ll Do You’ll be the first point of contact for advisers and firms—handling calls, emails, and day‑to‑day support queries with confidence, clarity, and care. From onboarding new intermediaries to managing agency changes and commission queries, you’ll keep everything running smoothly, accurately, and compliantly. Your role will be key to creating a best‑in‑market intermediary experience. You’ll take ownership of each query, guiding advisers through processes, resolving issues, and ensuring they feel supported every step of the way. You’ll also work collaboratively with teams across the business, spotting opportunities to improve how we work and enhance the experience we deliver. What You’ll Bring A genuine customer‑first mindset and the ability to simplify complex situations Excellent verbal and written communication skills Strong attention to detail and confidence working with due diligence and records The ability to build rapport, influence, and create positive experiences Self‑motivation and the ability to manage your own workload Working knowledge of Outlook, Excel, and Office applications Experience in customer service, ideally within protection or the intermediary market Why This Role Matters You’ll play a vital role in supporting our distribution partners—ensuring they have the tools, knowledge, and confidence to represent our products and services effectively. Your work helps maintain exceptional service standards and supports the smooth running of our distribution operations. The Company OneFamily are an award-winning financial services company, providing products and services that help modern families thrive. We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you. Work With Us The Benefits Competitive salaries and a generous bonus scheme 25 days paid holiday, plus bank holidays Three paid days a year to volunteer at a local charity of your choice Healthcare, life assurance and pension contributions Training, team building and management development programmes Enhanced maternity, paternity and adoption leave Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times! Click here to find out more. Find out more about what it’s like to work with us by clicking here. Documents