Salary: £50,000 - 70,000 per year Requirements: Experience working with ERP or business-critical applications Strong problem-solving skills and a naturally analytical approach Confident troubleshooting across processes, integrations, and workflows Comfortable engaging directly with users and resolving issues Ability to prioritise, stay calm under pressure, and manage a busy workload Good communicator - both with technical teams and non-technical users Exposure to D365 F&O, CE, SCM, or Commerce Experience with POS systems (hardware or software) Any knowledge of SQL, SSRS, Azure, Logic Apps, or BI tools Experience with Power Automate, Power Apps, or basic JavaScript/C# Understanding of workflows, UI configuration, or system administration ITIL awareness or experience in a structured support environment Responsibilities: Handling 1st & 2nd line issues across D365 and connected systems Investigating and resolving problems with minimal business disruption Monitoring performance, including batches and integrations Managing tickets in line with SLAs and keeping users updated Supporting releases, testing cycles, and platform updates Building strong relationships with internal teams and external partners Acting as the link between technical teams and business users Communicating clearly on progress, solutions, and next steps Becoming a trusted go-to person for D365 support Helping with testing, training, and documentation for new rollouts Contributing to internal knowledge bases and sharing learnings Supporting enhancements across CRM, D365 apps, and integrations Spotting opportunities to improve processes or user experience Creating clear, user-friendly documentation Running training for super users Helping the wider team retain knowledge and improve day-to-day operations Technologies: Azure C# CRM ERP Hardware Support ITIL JavaScript SQL Office 365 UX UI Design Cloud Magento More: We are seeking a D365 Technical Support Analyst to join our Technology & Change team. This role is crucial to our operations, as we require someone who enjoys problem-solving, is confident in supporting business-critical systems, and wishes to expand their expertise across Dynamics 365 and our broader application landscape. You will engage in day-to-day support of D365 Finance & Operations, Customer Engagement, Supply Chain, and Commerce environments, focusing on hands-on troubleshooting and integration support. We offer a collaborative work environment where continuous improvement is encouraged, and you will play a key role in ensuring the smooth running of our platforms. last updated 14 week of 2026