The role is for the Rheumatology Outpatient and Day Case Coordinator Team.
The post holder will be responsible for booking new and follow up patients and will work closely with clinicians and colleagues to manage their booking lists.
This is a varied post for someone who has exceptional customer service, is able to multi-task and can learn complex IT systems.
Furthermore, this role will support with our RTT aims and internal KPIs.
This post is for 20 hours per week. This will be a two week rota based on site at Bristol Royal Infirmary.
Week 1: 08:30-12:30 Monday to Friday
Week 2: 12:15-16:15 Monday to Friday
Main duties of the job
* To support the triaging of referrals by liaising with key clinical staff.
* Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders.
* Act as a point of contact for queries from clinical and non-clinical staff.
* Liaise with clinical and non-clinical teams across the Trust via telephone, email and Carflow Workspace.
* Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
* Communicate changes to appointments to patients as instructed, often at short notice.
* Show a caring and professional approach towards patients, relatives and carers, and act with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
* Greet all visitors to Day Case in a professional and polite manner, including children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
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