Job Description
Job Title: Customer Service Advisor
Location: UK (Office-Based)
Salary: Competitive + Benefits
Contract Type: Full-time, Permanent
About the Role:
We’re recruiting for a Customer Service Advisor to join a growing, fast-paced business within the supply chain and reusable packaging sector. This role sits within the Customer Service Team and plays a key part in delivering an efficient, accurate and supportive service to a wide range of customers across logistics, retail, transport and production.
As a Customer Service Advisor, you’ll be responsible for managing incoming enquiries, resolving issues, processing orders, updating customer accounts and ensuring all tasks are completed to a high standard. You’ll work closely with internal teams to ensure smooth operations and provide a seamless customer experience.
This is an ideal role for someone who is organised, proactive, detail-focused and enjoys working in a busy environment where no two days are the same.
Key Responsibilities:
Customer Support & Communication
* Act as a key point of contact for customer enquiries via phone and email
* Handle queries professionally, ensuring quick and accurate responses
* Log, investigate and resolve customer complaints or issues
* Provide product, service and account information to customers
Order & Account Management
* Process customer orders and updates through internal systems (SAP experience desirable)
* Support customer onboarding and account creation, including documentation and checks
* Maintain accurate account records, permissions and pricing information
* Assist with blocked order management by reviewing outstanding payments or credits
Administrative Duties
* Complete all administrative tasks required to support customer activity
* Ensure accurate completion of forms, transaction details and internal documentation
* Support supplier-to-retailer transactions, resolving discrepancies or queries
* Carry out general office tasks to ensure smooth daily operations
Reporting & Data Support
* Prepare basic Excel reports and summaries for customer activity
* Assist with data analysis to support customer or internal queries
* Maintain and update internal tools and spreadsheets
Candidate Profile:
* Previous experience in customer service or administrative roles
* Strong communication skills, both written and verbal
* Confident using Microsoft Office, especially Excel
* SAP or logistics/supply chain experience (desirable, not essential)
* Highly organised with strong attention to detail
* Able to work calmly under pressure and manage multiple tasks
* Customer-focused with a proactive, problem-solving approach
What Our Client Offers:
* Competitive salary
* Monday–Friday working hours
* 25 days holiday + additional benefits (varies by employer)
* Pension scheme
* Private medical and life assurance options (where applicable)
* Employee discounts and wellbeing support programmes
* A supportive and collaborative team environment
How to Apply:
If you’re a motivated Customer Service Advisor looking for a busy, varied role in a supportive and growing organisation, we’d love to hear from you.
About Us:
We are a recruitment agency specialising in commercial, operational, and customer-focused roles across the UK. We work with organisations committed to delivering excellent service and help talented professionals find roles where they can thrive, grow and make an impact.