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Base pay range
$23.00/yr - $24.00/yr
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Digital/Inbound Sales Manager at Insight Global
Chestnut Hill, MA
Insight Global is seeking a personable and proactive Member Concierge to join their clients' newest storefront in the Chestnut Hill, MA area. This role is perfect for someone who thrives in customer-facing environments, enjoys solving problems on the fly, and wants to be part of a fast-growing mobility brand. You’ll be the go-to resource for walk-in visitors and scheduled vehicle handoffs, ensuring every member has a smooth and positive experience.
What You’ll Do:
* Greet and assist walk-in visitors, guiding them through company offerings and helping them understand how the service works.
* Ensure vehicles are clean, fueled, and ready for pickup or return. Perform quick inspections and prep as needed.
* Help members with everything from placing orders to resolving issues—always with a focus on creating a seamless experience.
* Work closely with the operations team to manage inventory, appointment scheduling, and vehicle readiness.
* Navigate internal systems to update member accounts, track vehicle status, and communicate effectively with other teams.
* Relay customer feedback and common questions to internal teams to help improve service and product offerings.
* As part of a small team, you’ll take on additional tasks to support the store’s success.
Required Skills and Experience:
* 1–2 years of experience in customer service, retail, or hospitality—bonus points for fast-paced environments.
* Strong communication skills and a friendly, approachable demeanor.
* Problem-solving mindset with the ability to think quickly and stay calm under pressure.
* Comfort with technology and willingness to learn new systems.
* Detail-oriented and organized, especially when it comes to vehicle inspections and member requests.
* Flexible availability, including evenings, weekends, and holidays.
* Team player attitude with a willingness to jump in and help wherever needed.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Retail Motor Vehicles
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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