Pay range
This range is provided by Maria Mallaband Care Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team.
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.
Responsibilities
* Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
* Support home visits during the initial stages of the enquiry process.
* Effectively track enquiry/referrals from initial contact through to final decision.
* Encourage a permanent conversion of enquiries and liaise with the Finance team to ensure Income Processing is updated.
* Activity reporting to the Home Manager and Regional Director as agreed.
* Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
* Raise care home awareness through local community networking and marketing activities to agreed budgets and timescales.
* Support the creation of marketing collateral.
* Attend and carry out presentations at external customer meetings and internal meetings with other company functions.
Knowledge and experience
* Strong commercial background with experience in lead generation.
* Ability to develop and nurture relationships with customers and key internal/external stakeholders.
* Ability to work against targets and deadlines.
* Previous experience in social care highly desirable but not essential.
Benefits
* Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
* Benefits platform – discounts across multiple retailers (supermarkets, high street etc), leisure providers, hospitality etc. Online and in-store discounts.
* Pension Scheme with Nest.
* Personal car leases via salary sacrifice*/**.
* 28 days holiday.
* Enhanced company maternity, paternity, adoption pay, plus £200 new child payment.
* Cycle to work scheme*/**.
* Service recognition.
* Training support and development opportunities.
* Employee Assistance Programme.
* Discounted gym membership.
* Eligible for a Blue Light Card.
* Subsidised BHSF sick pay cover.
* Free The Company Shop membership.
* Free will service.
* Concerts for carers.
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage.
Seniority level
* Mid‑Senior level.
Employment type
* Full‑time.
Job function
* Sales and Marketing.
Industries
* Hospitals and Health Care.
How to apply
If this sounds like the opportunity for you and you would like to work for a forward‑thinking, empowering employer, apply now to send your details to our Talent team.
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