IDS Clerical Administrator
The closing date is 28 May 2026
NHS Salary Band 3: £25,760 - £27,476 pro rata per annum (actual salary £15,456 - £16,485 per annum)
Hours Per Week: part time 22.5
Contract: Permanent
Main duties of the job
We have a great opportunity for a Part-Time Clerical Administrator to join our dynamic Integrated Discharge Service here at Portsmouth Hospitals University NHS Trust.
This role will be instrumental in supporting the development & delivery of Discharge Planning for the Trust, along with supporting Social Care and community care providers.
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job responsibilities
The post holder will be responsible for providing administrative support across teams within Portsmouth Hospitals and Hampshire & IOW Trusts and Social Care. Working within the IDS Admin Team your role will focus on the following:
* Ensure that all telephone, email and face to face enquiries to the department from both internal and external parties are handled courteously, effectively and efficiently.
* Assist with monitoring and ordering of resource information and materials including stationery.
* Assist in the collection and distribution of accurate and up-to-date information on patients whose discharge is planned within a rolling 5-day period.
* Be proactive in helping IDS teams set accurate Estimated Discharge Dates (EDDs), Pathways and Professional group contact details within the Portsmouth Hospitals University NHS Trust main computer systems.
* Attend meetings and assist with note and / or minute taking as required.
* Perform general administrative duties such as handling and processing forms, letters and reports etc.
* Scanning and/or emailing documents onto relevant Social Care and NHS based computer systems.
* Inputting and maintaining patient/client data within relevant Social Care and NHS based computer systems.
* Collation and distribution of data and reports as required by the relevant Social Care and NHS teams.
* Perform any other duties as may be required and deemed appropriate, and which will be subject to regular review in relation to changes in governing legislation and departmental policies and procedures.
Person Specification
Personal Qualities
* Team player willingness to be flexible and part of a team.
* Proactive able to work under own initiative.
* Ability to prioritise.
* Understand and adhere to the requirements of confidentiality.
* Responsive and flexible attitude / approach to work.
* Understanding of and ability to work in line with the Trust Values.
Qualifications
* Education to GCSE Level Grade 4-9 (C or above) or equivalent, including English and Maths.
* Previous experience of providing administration / clerical support in a busy and challenging environment.
* Excellent IT skills with proficiency in the use of Microsoft Office, particularly Word, Excel and Outlook.
* Experience of working in a Health Care and / or Social Care environment.
* Experience of working with Health Care and / or Social Care IT systems.
* ECDL / ICDL or equivalent.
Skills and Knowledge
* Excellent communication, organisational and interpersonal skills.
* Ability to achieve a high level of accuracy while ensuring deadlines are met.
* Ability to work with staff at all levels.
* Willingness to undertake and engage in all essential training as required.
* Customer care skills.
* Previous experience working within a cross-functional team.
* Overall understanding of current Health and Social Care service sector issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Portsmouth Hospitals University NHS Trust
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