IT Manager-£46,000-£50,000- Stonehouse, Gloucester
Key Responsibilities:
* Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery.
* Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance.
* Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement.
* Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction.
* Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed.
* System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance.
* Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget.
* Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide expert guidance on IT solutions.
* Quality Assurance: Ensure that all IT solutions are thoroughly tested and meet quality standards before deployment.
The Benefits
* Breakfast and fruit provided everyday.
* 25 days holiday plus your birthday and bank holidays.
* Private medical cover after 1 year of service.
* Free subscription to PerkBox discounts and Wellness app.
* Annual Flu jabs.
The Person
* Experience: Minimum of 3 years' experience in a technical support or IT management role, preferably in a Managed Service Provider (MSP) environment.
* Leadership Skills: Demonstrated ability to lead and manage a team effectively, with excellent mentoring and communication skills.
* Performance Management: Experience in conducting performance reviews and maintaining regular performance reporting.
* Customer Service: Customer service-focused with strong attention to detail and the ability to communicate effectively with customers at all levels.
* Problem-Solving: Advanced problem-solving abilities, able to gather and analyse information effectively.
* Project Management: Proven experience in managing IT projects, with the ability to deliver on service KPIs and manage external suppliers.
* Technical Expertise: Knowledge of IT systems, network infrastructure, and cybersecurity best practices.
This is an urgent vacancy, so please apply early to avoid disappointment.
If you are interested in the role of IT Manager or are looking for something similar, please contact Harry Davies directly.
If you are interested in this position please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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