Overview
The Safeguarding and Welfare team is responsible for safeguarding, Prevent, management of the Report and Support system, oversight of student cases, and procedures relating to sexual violence and harassment. The Safeguarding and Welfare Officers support the team with a caseload of safeguarding and welfare cases, liaise with staff and students, and assist managers and section leads with process management.
Responsibilities
* Manage a caseload, referring staff and students to relevant processes and policies and meeting with students to discuss support needs.
* Undertake the duties of a Sexual Violence Support Officer (SVSO) supporting students who have experienced sexual violence or harassment.
* Support the Section Lead, Safeguarding and Welfare and the Safeguarding and Welfare Managers with case management as directed.
* Work with the team administrator to triage information and cases effectively.
* Prepare agendas and write minutes for meetings.
* Lead the capture of feedback and data to support service reporting.
* Create and maintain information relating to the Safeguarding and Welfare team.
* Provide support for complex cases and events, including assistance to students in the event of a death or critical incident.
* Support administration of key training for staff and students, such as consent training.
* Liaise with other departments to ensure support for students through services such as Student Mental Health, Counselling, Residence Life and Disability Support Services.
* Ensure accurate record keeping and proper storage of information.
* Support the team’s delivery in creation of materials and processes, and provide finance and recruitment support when needed.
* Adapt duties to meet the changing needs of the team, demonstrating a flexible approach.
Professional Responsibilities
* Conduct yourself in line with the Professional staff code of conduct, demonstrating commitment to professional behaviours.
* Make ethical decisions and embed the University sustainability strategy into your working activities wherever possible.
* Perform any other duties commensurate with the grade of the post.
Person Specification
* Experience in working in an environment supporting the welfare of students or young people – Essential (Application/interview)
* Experience in handling sensitive information and situations, managing responses in difficult circumstances – Essential (Application/interview)
* Knowledge and understanding of current issues and context within Higher Education – Essential (Application/interview)
* Experience of triaging information and delivering a high level of customer service – Essential (Application/interview)
* Excellent communication skills, both written and verbal – Essential (Application/interview)
* Experience of preparing agendas and minutes – Essential (Application/interview)
* Excellent attention to detail and ability to demonstrate a high standard of professional administration – Essential (Application/interview)
* Confident and professional manner, acting with discretion and diplomacy – Essential (Application/interview)
* Awareness and understanding of Safeguarding, Prevent and related regulation, legislation, and policies – Essential (Application/interview)
* Ability to interpret information and decide when to take initiative or refer to other colleagues – Essential (Application/interview)
* Awareness of managing or assessing risk – Essential (Application/interview)
Benefits
* Minimum of 38 days annual leave (including public holidays and closure days), with the option to purchase additional days.
* Flexible working arrangements, including hybrid working for some roles.
* Generous pension scheme.
* Wide range of discounts and rewards on shopping, dining, and travel.
* Access to staff networks, learning, and mentoring schemes.
* Family‑friendly policies, including paid time off for parenting and caring emergencies, menopause support, and fertility treatment support.
Equality Statement
We are a Disability Confident Leader.
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