The Best Connection are looking for a Customer Service Advisor for a busy client in Chorley.
Job Role:
* Dealing with different Customer queries every day
* Use the CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
* Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
* Demonstrate high quality customer service.
* The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner.
(Different shift times varying weekly, as long as 37 hours is completed)
08.00-16.30
09.00-17.30
09.30-18.00
Finishing early on Fridays.
Occasional O/T on Saturdays
Requirements:
* Experience of working in fats paced, high volume / short timescale environments
* Excellent communicator / listener
* Ability to own queries to resolution
* Ability to work under pressure
* Ability to work with minimal supervision
* Ability to deal with high work volumes
* Pro-active approach to query resolution
* Ability to work with and engage sideways and vertically within an organisation
* Customer first mind-set
* Continuous improvement mind-set
* Excellent telephone manner
If you are interested, then please apply with your CV or call us for more information. We are in the process of scheduling interviews.
The Best Connection is acting as an Employment Business in relation to this vacancy.