Operations & Office Manager
Salary: £35,000–£40,000 per annum
Location: Milbrook Business Centre, Floats Road, Manchester, M23 9YJ
Contract: Full-time, on-site
Working pattern: Monday to Friday
About Fastrack VIP
Fastrack VIP Ltd is a specialist travel services business delivering premium airport assistance to business and leisure travellers worldwide. We work with a global network of greeters to support passengers through check-in, security, and immigration, providing a smooth, discreet, and efficient airport experience at major international gateways.
We are a small, dynamic organisation with a strong focus on service quality, reliability, and operational excellence.
The Role
We are seeking an experienced Operations & Office Manager to oversee the day-to-day running of the business and support continued growth. Reporting directly to the CEO and Finance Director, this role is central to ensuring smooth operations, high service standards, and effective team management.
Client service sits at the heart of the role, with a particular focus on supporting high-net-worth and premium travellers. Experience in the travel, aviation, logistics, or related service industries would be a strong advantage.
Key Responsibilities
* Lead, manage, and support the operations and administrative team.
* Ensure consistently high standards of customer service for premium and VIP clients.
* Oversee daily operational activity to ensure efficiency, accuracy, and responsiveness.
* Implement and maintain operational policies, procedures, and ways of working.
* Act as a point of escalation for client enquiries and service issues, handling these professionally and calmly.
* Manage staff rotas, holiday requests, and operational cover.
* Work closely with the software developer to ensure the booking system is kept up to date, including pricing changes and enhancements.
* Coordinate across functions to streamline workflows and improve service delivery.
* Conduct regular performance reviews and support team development.
About You
You will be a hands-on operations professional who is comfortable working in a small business environment and taking ownership of outcomes.
Essential experience and skills:
* Proven experience managing and supervising teams.
* Background in operations, logistics, travel, or service-led environments.
* Strong organisational skills with excellent attention to detail.
* Confident communicator with strong phone and written communication skills.
* Ability to manage competing priorities in a fast-moving environment.
* Solid administrative and office management capability.
* Working knowledge of HR processes and people management.
* Experience using Xero or similar accounting/finance systems.
What We Offer
Competitive salary (£35,000–£40,000)
Company pension
Sick pay
Free on-site parking
Casual dress code
Opportunities to grow with the business
How to Apply
Please send your CV to liz.turner@fastrackvip.com
If you’re an organised, service-driven operations manager who enjoys working closely with senior leadership and making a real impact, we’d welcome your application.