We are seeking to recruit a motivated and experienced Gp Practice manager with a strategic vision to join our team at Seven Dials Medical Centre. You will work alongside 3 GP Partners, a Financial Manager, a Practice Nurse and HCA. We are looking for someone who can help to lead our team, working together to provide the best care we can for our patients to create an environment for all of our team that enables them to be their best
Qualifications / Experience / Skills / Knowledge / Personal Qualities
Essential skills
* Customer service and complaint resolution
* Experience of dealing with the public/patients
* Excellent communication (oral and written) and inter – personal skills
* Delegation and empowerment of staff, able to support practice meetings with admin staff and clinical staff
* Experience of leading team and some knowledge of performance management of staff.
* Independent logical problem solving
* Negotiating and managing conflict
* Able to manage change and cope with pressure
* Networking and facilitation
* Motivational
Essential Experience
Experience of leading team and some knowledge of performance management of staff
Management experience
Experience of dealing with the public/patients
Capable of handling and diffusing complaints
Experience of working with regulatory bodies and preparing for inspections
Understanding and awareness of Care Quality Commission (CQC) inspections
Understanding and awareness of Primary Care Networks (PCN's)
Appropriate IT skill e.g. Excel
Delegation and empowerment of staff, able to support practice meetings with admin staff and clinical staff
Ability to identify and action safety issues within the practice
Staff performance management and annual reviews
Flexibility regarding working when needed
Trustworthy, honest, reliable, caring and sympathetic
Hard working, reliable and resourceful
Share skills and expertise with others Represent the practice at meetings and seminars
Desirable Experience
* Primary Care/General Practice experience
* Educated to degree level
* Healthcare management qualification
* Certificate in Practice Management
* Care Quality Commission
* Experience of working in the NHS or a health care setting
* Experience using coaching and mentoring techniques to develop and support staff
* Employment law, health & safety, employment Process improvement experience
* System One user skills
* Knowledge and use of quality management and project management techniques
* Knowledge of NHS strategies, including those in Primary Care.
* Knowledge of Primary Care Networks
Benefits
* NHS Pension scheme
* Bonus scheme
* Sick pay
Schedule
* Monday to Friday
Remote working
* Under exceptional circumstances only
If you also have the willingness, vision and drive to lead the Practice in new ways of working with Primary Care Networks and Integrated Care Systems, we would be delighted to hear from you.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
No Smoking Policy
* Sussex Primary Care operates a no-smoking policy, in line with Government legislation. This applies to all staff, visitors and patients. It is a condition of employment for staff that they do not smoke whilst on duty or in uniform or anywhere on site. This includes electronic cigarettes.
* Whilst we do not discriminate against employing smokers, they are expected to adhere to this policy and all prospective employees should be aware of this.
Interview Process
* Informal visit welcome on demand if wished
* If you are shortlisted, you will be invited to attend a face-to-face interview
* Following this initial interview, you may be invited to a second interview
Application Deadline: 30/11/2025
Job Types: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
* Company pension
* Sick pay
Work Location: In person