Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Technical support specialist ii: hemostasis (monday-friday, evening shift, 4pm-12am)

Bedford
Werfen
Technical support specialist
Posted: 13 August
Offer description

Social network you want to login/join with:


Technical Support Specialist II: Hemostasis (Monday-Friday, Evening shift, 4PM-12AM), Bedford

col-narrow-left


Client:

Werfen


Location:

Bedford, United Kingdom


Job Category:

Other

-


EU work permit required:

Yes

col-narrow-right


Job Reference:

5c50265a26cc


Job Views:

19


Posted:

12.08.2025


Expiry Date:

26.09.2025

col-wide


Job Description:

Overview

Position Summary:

Under the direction of the department manager, provides technical assistance to customers and Werfen field personnel within a product line responsibility. Troubleshoots, over the phone, a broad range of technical questions regarding instrument performance, capabilities, QC concerns, and other product issues. Assists in training and guiding new department personnel.

Responsibilities

Key Accountabilities:

* Provides first-line contact on phone calls for instrument assistance (hardware/software/methodology), resolving issues during the first contact when possible.
* Records necessary information from customers to document contact and problems encountered.
* Troubleshoots instrument problems with customers or field personnel, assessing their ability to perform necessary tasks.
* Obtains information and dispatches service requests to Field Service Representatives when needed.
* Holds responsibility for the call until it is transferred to the field.
* Assists in training and guiding new department staff.
* Enhances personal knowledge of Werfen products and related disciplines for effective support.
* Participates in on-call rotations after hours, weekends, and holidays for Acute Care Diagnostics and Hemostasis product lines as needed.
* Represents the department within Werfen to facilitate problem resolution.

Budget Managed (if applicable):

* N/A

Internal Networking/Key Relationships:

* To be determined based on department needs

Skills & Capabilities:

* Good organizational skills, ability to multitask, work under pressure, and exercise good judgment.
* Effective communication skills, both oral and written, with customers, peers, and management.
* Proficiency in MS Windows operating systems.
* Skills in typing, Lotus Notes, Excel, Word, and other critical applications.

Qualifications

Minimum Knowledge & Experience Required for the Position:

* Bachelor's Degree in Medical Technology, Biomedical Engineering, or a related field, or equivalent experience.
* At least 3 years of experience in a clinical setting.
* Previous customer support experience is desirable.
#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Technical support specialist ii: hemostasis (monday-friday, evening shift, 4pm-12am)
Bedford
Werfen
Technical support specialist
See more jobs
Similar jobs
It jobs in Bedford
jobs Bedford
jobs Bedfordshire
jobs England
Home > Jobs > It jobs > Technical support specialist jobs > Technical support specialist jobs in Bedford > Technical Support Specialist II: Hemostasis (Monday-Friday, Evening shift, 4PM-12AM)

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save